frequently asked questions

The system requires regular maintenance to function effectively and efficiently throughout their life span. Neglecting regular servicing can result in reduced performance and increased energy consumption, as well as a higher risk of malfunction.

Regular maintenance is key to ensuring a long life for system. We recommend a General Service annually for all new hydronic and air conditioning systems, and twice annually for older systems.

Yes - hydronic heating radiators and towel rails can be installed in most existing homes. Occasionally, hydronic underfloor heating can also be accommodated, or replaced with other alternatives such as electric under tile heating. For your unique home, please book a quote to discuss your options.

Some quick fixes to try are to first change the battery in your thermostat or controller. If your controller is hand held, ensure you are standing close to your system and that the path between the controller and the system is not obstructed. Press the buttons slowly and deliberately, and avoid button smashing as it can overload the small computer in the controller with commands. If you are still experiencing problems or if your controller is displaying an error code, contact us to book a Diagnostic Service Call.

For most wall hanging units, and for ducted return air, you are generally able to check and clean the filters yourself. It is recommended you clean your filters after heavy usage (such as a hot summer!) and at least once annually. Our technicians will also clean your filters for you as part of your yearly general service.

Yes it I possible to run your heating and cooling from solar power, within limitation. Please contact us for more information and to discuss your unique requirements.

Our general service range is within a 15-20km radius from South Melbourne. We do work on projects outside of this range, including rural Victoria, when the project is large, boutique, or combines both hydronic heating and air conditioning.

Yes, quotes for new installations and changeovers are always free and generally take about 15 minutes for a site visit. Quotes for repairs are not free. Repair jobs are booked under a Service/Diagnostic Call and you will be charged for a technician call out and labour to diagnose the problem. If your system is over 10 years old it is generally worth considering a quote for replacement.