Authorised dealer
- Home Warranty Info
WARRANTY TERMS & CONDITIONS
Please see below the terms and conditions for our most commonly installed products. As the owner of your new heating and/or cooling system it is your responsibility to ensure warranty conditions are upheld, including registering your products for warranty when required and maintaining a regular servicing schedule. If you need assistance registering your warranty, or to make a warranty claim – please contact us at office@arcticmelbourne.com.au.
Hydronic Heating Products:
- 25 Year Warranty on DeLonghi Steel Panel & Tubular
- 10 Year Warranty on DeLonghi Towel Rails
- 12 Month Warranty on Immergas Boilers (or 3 Years if registered online)
- 12 Month Warranty on Immergas & Nest Thermostats
- 5 Year Warranty on Honeywell Thermostats
Click Here for Immergas & DeLonghi Warranty Terms & Conditions
Click Here to Register your Immergas Boiler Warranty
Under Tile Electric Heating Products:
- 10 Year Warranty on Hotwire Heating Cable
- 2 Year Warranty on Thermostat/Timer
- 12 Month Warranty on Elektra Heating Mats
Click Here for Hotwire Warranty Terms & Conditions
Air-Conditioning Products:
- 5 Year Warranty on Daikin Splits, Multi-Splits & Ducted Air Conditioners
- 12 Month Warranty on Daikin Air Purifiers
- 5 Year Warranty on Mitsubishi Air Conditioners
- 5 Year Warranty on Panasonic Air Conditioners
- 5 Year Warranty on Rinnai Air Conditioners
Click Here for Daikin Warranty Terms & Conditions
Click Here for Mitsubishi Electric Warranty Terms & Conditions
Click Here for Panasonic Warranty Terms & Conditions
Click Here for Rinnai Warranty Terms & Conditions
Click Here to Register your Rinnai Product Warranty
Brands We Trust
Brands We Trust
© 2023 arctic melbourne Pty Ltd, | All Rights Reserved | Heritage Hydronic Heating
Google Rating
4.5
Based on 111 reviews
Arctic Melbourne Pty Ltd
4.5
Charmian Gaud
23:49 15 Sep 23
Good until bit of collapse in available service with the pandemic so couldn’t get service on Aircon before 12 months when flaps weren’t closing. Hope it is better now as first off it was great
Matthew Batrouney
23:45 18 May 23
ARCTIC provided professional and responsive service from start to finish and I would highly recommend them. Thanks again to the efficient crew who installed our new AC unit to our home.
Phillip Symons
02:53 10 May 23
Great service and responsive team. Followed up to ensure everything was done to our satisfaction. Would highly recommend.
Ian Jackson
07:45 02 May 23
A very professional outfit. Zac is hands on, highly knowledgeable and provides great customer service. They installed a ducted system with multiple zoning. Happily came back a couple of times to make a minor change and help me understand the systems full functionality, which is excellent. They may not be the cheapest but you get what you pay for and I certainly wasn't disappointed. Highly recommended.
Praful Pai
10:02 10 Apr 23
I had a very old Daikin multi system at my place with 4 inside units, that died on me after over 20 years. The Arctic team were reasonably quick to respond and even came to inspect the existing system.Zak then walked me thru the proposed solutions and worked with me to minimise additional work at my place.Once the scope of work was agreed, Zak and team project managed the installation, electrician and the paint job for me.Nathan and Luke were professionals, did their work efficiently and ensured the area was left clean every night. The final product was as I expected. I would definitely recommend Zak to anyone looking to install an AC.
Meiliana Wong
06:50 04 Apr 23
I would like to thank you and your team for being so professional, committed and customer oriented.In particular with Annie. Her communication is excellent with a clear and honest response. She also responds to our calls and emails promptly. 5 ***** for you Annie!We initially had an issue with an old unit that was not working properly. As a result of the diagnosis of the unit in the report in the Invoice, I spoke with Annie to get some more clarification as we were quite indecisive if we should replace with a new unit for long term benefits.As a result of her clear and honest communication, she is one of the reasons we chose your company to install a new Daikin heating and cooling unit although we know your company's quote is not the cheapest but trust will provide a very good and professional service.Your crew did a very good job in installing the new unit and everything is working fine.We will certainly be happy to recommend it to all our friends.Kind regards,Meiliana
Sally H
03:30 28 Feb 23
Outstanding responsiveness and service! I had a Daikin split system AC and heating installed in 4 rooms. They were so quick and professional - did a superb job. I highly recommend them.
david spry
04:31 15 Feb 23
David SpryZak and the team are very professional and delivered a very high quality service. The guys were very efficient and timeliness was second to none. Well done guys and would recommend Arctic to anyone with an airconditioner issue.
Valda Lavoipierre
11:29 06 Feb 23
Back in December 2022, Daikin HO recommended that my husband and I choose a Daikin dealership close to our home to obtain a replacement Daikin remote controller that had broken.Will answered our first phone call to Arctic Melbourne. He went beyond the call of duty trying to source a remote controller from a variety of outlets. The repaired or new remote controller would need to work with our 23 year old Daikin AC unit. Eventually, after much effort, Will very reluctantly advised us that our AC was too old to be compatible with a new remote controller. Additionally, there were no ‘old’ remote controllers available for sale as our AC unit was indeed very 'old'.In January 2023, my husband and I decided to ‘bite the bullet’ and buy a new AC. It was obvious that we would ask Arctic Melbourne to supply and install, given their excellent customer service.In mid January CEO Zac, provided his considerable expertise, explaining the advances in the equipment over the last 20 plus years. We were impressed with the speed and efficiency of Arctic’s office in providing the quotation that same day. Two weeks later, as promised, Technicians Luke and Anthony arrived to install the new equipment. They are both skilled and experienced professionals and thoroughly delightful human beings. Their dedication to make sure the job was completed and tested was fantastic.We have no hesitation in recommending Arctic Melbourne. Regards, Valda and Guy.
Jack Whittaker
00:21 15 Jan 23
The team at Arctic were superb in finding the right solution for our hydronic heating and air conditioning needs and then managing the installation process. We could not speak more highly of the Zac’s team
Samu Ruivivar
08:54 30 Dec 22
Got my AC system serviced and will continue to use Arctic. Very professional team all round
Graham Kemp
00:57 21 Dec 22
Spare part purchase - customer service provided by Will exceptional, efficient & courteous
Alison McDowell
00:15 21 Dec 22
I couldn't recommend Arctic Melbourne more highly. Excellent customer service before, during and after installation. Thank you
GO1965
01:52 18 Dec 22
I empolyed Arctic to completely remove our old underfloor ducted heating and in ceiling evaporative cooling and replace with a new single system so needless to say a complex project. Zak and his team measured each room and applied the technical craft to design and size the right heating and cooling load for our house. This part alone is specialised and needs to be right. Zak took the time needed to answer all of my queries before I decided to proceed. The guys turned up as planned. I even received a text to say there are running 15mins late. The work was done perfectly and respected my family members at home during works and made sure we were always happy. The end result is faultless and I highly recommend them to others.
Assunta Mazzetti
01:54 09 Dec 22
Nathan and Luke were very friendly, polite, helpful, quiet, thorough and quick. They even cleaned up after themselves.
Sabrina Moya
03:12 04 Aug 22
Amazing job on my ducted heating/cooling installation! They were very professional and extremely helpful with all my questions!
Jaskaran Singh
07:33 03 Aug 22
Great service and professionalism from artic Melbourne. Would highly recommend.
Kim Calapardo
03:05 03 Aug 22
Lots of knowledge and great service from the Techs and the owner Zak. Will continue to use and recommend Arctic Melbourne !
Jeremy Castillo
10:00 02 Aug 22
Had a tech visit for a diagnosis + service, very happy with the job. Would comfortably recommend Arctic Melbourne’s services
Sharina Inacio
02:14 01 Aug 22
I’m so happy with the service I received. The team were so helpful from start to finish.I’d definitely be using this service again if needed.Thanks for your help
Zoe G
09:13 22 Jun 22
Recommended for innovative solutions and professional and friendly installers. Zak listened to our requirements and quoted a solution to meet our needs. The team of installers were courteous, friendly, professional and tidied up after themselves. Would engage Arctic again.
Fraser Motorcycles
00:47 21 Jun 22
Zak & his team have been our go to for a couple years now, always helpful & friendly, always exceptional at what they do!Have saved us on a few occasions!
Veronica Plozza
23:53 15 Jun 22
Central Heating - Had my 40-year-old ducts replaced. Very hard job as the house is very low to the ground. Arctic Team were fabulous. Excellent work completed, the site was cleaned up and a very happy customer. The heating is now working more efficiently! Would highly recommend Arctic Melbourne for any heating or cooling. Thank you!
Mark Lopez
23:00 02 May 22
The people at Arctic are great people. Not only did top quality tradesmen install a top quality air conditioner, I was the beneficiary of people who cared. To get my unit installed, I had to deal with the Body Corporate from hell. And Zac (the boss) was so patient, helpful and understanding he earned a sainthood. This is one of the finest companies I have dealt with.
Stephen “Skuffie” Brick
07:59 30 Jan 22
Zak and his team were awesome. Super clear on communication and their input on how best to install the system in our house was great.Installation was quick, clean and professional. They were very supportive on the setup of the system walking us through everything we could adjust.Definitely recommend.
Lauren Rui
01:07 30 Jan 22
Zak and Raelene took the time to consult with us and design the perfect system for our needs; great quality and can even be operated remotely! Coming home on a hot day has never been so refreshing, it feels like we're living in a whole new house. In summary, it was an absolute pleasure working with Zak and his team and we could not be happier.
Eva Cheung
08:35 10 Jan 22
Zak was prompt and professional. He explained how things worked and was extremely helpful. Will definitely recommend.
ivan jasenko
05:24 21 Sep 21
The Arctic team were faultless from on the site quote and discussion of needs to replacement of our old twin units with a single unit, installation of new split systems and clean up once the job was done. Zac, Adrian & the team kept us informed of progress throughout the process and any potential issues. There were no 'surprises' and the entire replacement/install competed within 2 days on time and to requirements. I was impressed with their professionalism, work ethic and most importantly know how. Recommended
Kathy Wright
06:14 07 Sep 21
The technician arrived promptly as scheduled. He was thorough in his assessment and fixed issue as needed. I would highly recommend Arctic Melbourne to anyone requiring professional and prompt service.
John Cunningham
09:38 04 Aug 21
Zac completed a difficult job on an old hydronic system efficiently, professionally and punctually. Would recommend highly.
Jeff Turner
22:57 28 Jul 21
We had Zac and the Arctic team replace our reverse cycle air conditioner in City Rd Melbourne and they done a great job ,clean efficient and very helpful Great job Arctic thank you
Peter Sarris
00:08 21 May 21
Very prompt, personal and professional service and quality. I recently had a thermostat relocated and aircond serviced and I highly recommend.Peter
Lynne Oliver
06:07 23 Apr 21
It was pleasure to deal with Zak and the team when arranging to research a Daikin R/C and have it installed. All calls and emails were responded to promptly pre-installation day. Neil and Luke arrived on time, were most professional and explained everything fully. They were respectful at all times in the house, moving furniture etc. I have no hesitation in recommending Arctic!
Louis Rogers
19:45 12 Dec 20
The team at Arctic were experienced and knowledgeable. They provided an effective solution to our aircon needs and their skill at installation was extremely welcome with work carried out fairly quickly and smoothly.
Bill DeBruyn
23:47 10 Nov 20
I found Zac and his team very efficient, on time and they knew their stuff. All issues were addressed on time and in a very professional manner. Great feedback during the process. His follow up service is excellent and I would have no hesitation in recommending Arctic Melbourne
Eric Chung
08:08 05 Nov 20
Prompt service and immaculate installation of a split unit. Amidst the lockdown restrictions, Zak and his team managed to get a virtual inspection of the place, and we managed to get the aircon replaced and installed the moment the restrictions were lifted! Thanks again for such professionalism in your service!
Shelley Straw
02:47 21 Sep 20
Difficult job being under our house for two days Brilliantly done by the Arctic team. On time and on budget Thanks guys
Marnie Derham
02:37 22 Aug 20
Had Arctic Melbourne install a 4 multi head split system. The team communicated well and they are very professional. Would highly recommend!!
Frank T
09:54 07 Aug 20
I’Ve been a customer of Arctic Melbourne for years. I’m happy to recommend Zac and his team of professionals.
Liam Teh
01:28 06 Aug 20
We had a good experience getting a multi-head unit replaced in our home. Zak and the team are responsive and communicate well. Would recommend.
schwa
06:22 04 Aug 20
We contracted Arctic Melbourne to install a couple of Daikin multi-split systems in two stages. They installed the compressors and several wall units in September prior to commencing work on our renovations, then returned in June to complete the second half of the job. Arctic were friendly, professional, punctual and responsive to any questions or issues. From the initial quote/design with Zak through to the install with Dimitri and crew, Arctic were a pleasure to deal with. Since completing the installation we have asked for advice or assistance with a few minor issues and Arctic have been knowledgeable and helpful. We would happily recommend Arctic Melbourne to friends and family and would seek to use them in future.
Andrew Ogbourne
23:43 03 Aug 20
The guys were responsive and flexible in finding the right solution and prompt and efficient during the installation. We are now cosy in a Melbourne winter and are looking forward to being comfortable throughout the year. We highly recommend the Arctic team.
Helen Kurek
05:58 02 Jun 20
A very big THANK YOU to Zak and his team at Arctic! Our old hydronic boiler broke down on Thursday and Arctic went out of their way to instal a new one by the following Monday so we are toastie warm again 🙏 I’ve used their services previously to instal reverse cycle air con and upgrade my hydronic heating. We have been super happy with their service and easy going manner. I wouldn’t use anyone else and happily recommend them for all your heating and/or cooling needs.
Sarah Galbraith
00:45 22 Apr 20
The guys at Arctic are true professionals, and deliver great quality work. They are direct and honest, which is helpful to us given the work was being done amidst a bigger home renovation. Thanks Zac and Jeremy and team!
Amelia Selimovski
01:16 13 Apr 20
During this tough time of isolation and distancing its tough to find quality professionals to do work for you, especially at home. The team at Arctic are an antidote to all that working to a very high professional level, using PPE to protect both them and the homeowner from all the issues we face today. I cannot recommend them highly enough they delivered on all fronts plus being great value for money and very friendly to boot. If you want great work and you need a service or a new system for your house and home, Just call the team at Arctic.
Stuart Telha
01:40 25 Mar 20
These guys were extremely professional, efficient, easy to work with and spot on with quality. I highly recommend them.
Kate Burke
21:51 30 Jan 20
Very professional, very responsive business. The team did a fantastic job in difficult conditions. Friendly, punctual and considerate workers. I would definitely use them again, highly recommended.
James Matthews
22:59 13 Jan 20
The guys at Arctic Air were great. Good, competitive prices and quality equipment but most pleasing if all was their communication. We stuffed them around a little with access to the property but nothing was a problem for them and they were able to get the job done on time. I’d have no problem recommendations them if you’re looking to install aircon
matt englund
08:12 18 Dec 19
The team at Arctic Melbourne have been fabulous to deal with. Despite facing some challenges with the job they pushed through and solved in a professional friendly and very engaging way.Well done all
dxrcam
22:43 12 Dec 19
Good service. Provided a great system for my apartment. System installed without any issues. Would happily recommend. Thanks.
Henry Liu
23:40 09 Dec 19
Adding an air-conditioning for high-rise apartment is a tedious job. A lot of companies don't bother to offer the service. Finally Arctic Melbourne has my job done. They offer a great service, thanks very much to all members of service team.
Raymond John
11:58 09 Dec 19
Couldn’t recommend Zak highly enough. I discovered Zak after being delayed by 6 weeks by one bayside’s big hvac companies. Zak moved heaven and earth to install before Christmas a year ago to enable my build to continue and complete on time. Hydronic and VRV AC systems are rocking and his price was competitive.
Sally E Friend
01:52 04 Dec 19
It was a pleasure to work with Arctic Melbourne. They were on time and worked very efficiently. They were prepared and able to take on the advice of my neighbour who has fitted Daikins to his own unit which is a replica of mine. It did save them all time too!
Glenn Bowes
04:01 02 Dec 19
Excellent advice and design of air conditioning system that met our particular needs. Prompt installation with no fuss. Friendly tradesmen who left no mess. On time each day and full completion as promised. Serviced our hydronic system at the same time. Could not wish for anything better. Thank you Zac and your great team.
Rob Eldred
08:00 28 Nov 19
When you think air con please make sure that you use a reputable and capable organisation such as Arctic. They have a great team of technicians who are friendly and cheerful, who know what they're doing, take pride in their job, turn up when they say and make sure that you're happy with their work.Arctic's knowledge and advice is first class and you can trust their judgement and suggestions to add value to your job.Arctic not only provided us with a great reverse cycle system for our unit but also bailed me out when another company, Professional Heating and Cooling, stuffed us around and left us with an incomplete and bodgie job. Arctic came in and did the whole job properly and efficiently, including rectifying the previous works, and also improving the layout of our system. We are delighted with the new system and we're well prepared for any weather conditions 👌
Skye Wiles
23:06 26 Nov 19
The team at Arctic we’re fantastic from the very start. Their initial contact was speedy, and Kieran was really friendly. A date for the quote was locked in and completed on time (the guys were early even!).The installation was quick and professionally completed; the team were all really lovely people and kept us informed of what was happening each step of the way.Almost two months after the installation we have not had any issues with the product. Everything about this company is quality. We could not be happier with the result.Would recommend Arctic Melbourne to anyone!
Andrew Readman
10:02 06 Nov 19
Very friendly service with a professional team did a great job would highly recommend Artic Melbourne to keep you cool in Summer ❄️👍🏼
Andrew Ward
03:34 30 Oct 19
Very prompt service - booked in quickly and technician turned up on time. Technician explained all aspects of the service and seemed to do a thorough job, including tidying up afterwards. Would definitely use Arctic again.
Cherie Raff
02:31 23 Oct 19
Prompt Service. They do a great job. Cleaned up any mess before they left. And were very patient with my questions. Great service and highly recommend them.
Claire Shoemake
02:05 22 Oct 19
Very responsive and thorough. Impressed with their communication and nice people to deal with. Feel trustworthy.
Shenei Rautenbach
01:50 22 Oct 19
Very friendly staff. Sorted our problem efficiently! Would definitely recommend!
Angela Candler
00:44 22 Oct 19
When I first rang the Arctic office to have someone service my air-conditioner ahead of summer, the team got back to me straight away with dates and times.I had Dimitri attend my apartment to service my air conditioner. From the start to finish he was fantastic, kept me updated with what time he would arrive and how long he would be there for.He cleaned up once finished.Great experience dealing with Dimitri and the whole team at Arctic from start to finish
David YANG
09:43 17 Oct 19
Very Good serviceOverall, I am very happy with the service. The staff come to install the A/C units are very friendly and cooperative, willing to make efforts to satisfy the specific needs of the our family. My family are happy to give you a 4 star. Well done!!!
Roslyn Hill
10:55 15 Oct 19
I needed my air conditioner fixed n was given Dimitri’s name n he arrived on the day n time he said he would be there! He was very professional n talked me through with a rough idea of what needed to be done n when finished cleaned n tidied up so I will be definitely letting my friends know n thank you once again !
John Paul Williamson
08:19 14 Oct 19
Delighted. Having dealt with a number of tradies throughout our recent renovation we couldn’t be more delighted with the service we received from Arctic. From start to finish, the team at Arctic couldn’t do enough for us and did it with a smile on their face. Big thank you to everyone. Bring on the heat so we can use our new wonderful A/C.
Clive Luckman
23:54 03 Oct 19
Kept me informed as to the date and time of arrival to replace aircon. Finished by forecast time, and all works. Most satisfactory job.
Catherine Reilly
22:42 03 Oct 19
From initial enquire to installation the Arctic team were extremely easy to deal with, prompt with communications and highly professional. Thank you for a great and seamless experience.
Barry Connelly
09:03 23 Sep 19
Zac responded within seconds to my text enquiry and was onsite within 2 hours to fix our heating. He explained everything and even sent photos showing exactly was repaired. Refreshing to have such focus on customer service.
Alison Fiore
08:15 12 Sep 19
They came to the house last minute for an issue and fixed the problem fast! Great service! Will definitely call them again when I need!
Rachael Fouyaxis
09:54 11 Sep 19
Had a technician come to my house today. His name was Dimitri and was very knowledgeable about my new air conditioner that was installed. Very friendly, took his boots off & cleaned up after he was finished. I would highly recommend Dimitri from Arctic.
Melanie
06:36 08 Sep 19
Great service from getting the quote, booking the installation and the installation itself. Very informative and friendly at all times. They also came back to change something I wasn’t 100% sure about, without a fee. Would recommend them to others.
peter stockfeld
02:40 05 Sep 19
I had Artctic install a split system aircon in my apartment, an exterior unit and two ventilation “heads” in the top storey bedrooms. The job went really well, and we are very satisfied.Things that we appreciated:Selecting the right equipment for our installation, correctly sized.Tradesmen who attend site when they say they will; no hanging around waiting for people to show up.Competitive pricing and a quick quotation.Tradesmen who clean up their mess before they leave.I would highly recommend Arctic.
Rose Connarty
11:11 22 Aug 19
Great experience dealing with the guys at Arctic from start to finish. Good advice on best product to use in my apartment, very tidy with the install and great after sales service. Plus l even found an electrician and plasterer through them. Excellent job well done and highly recommend.
Doris Lavranos
04:09 06 Aug 19
Great prompt service! Friendly staff and technician who answered all my questions and addressed all my concerns.Highly recommend Artic Melbourne Pty Ltd
Gerard Matheson
03:06 04 Aug 19
The staff were very friendly, reliable and caring. My old split system had broken down in this cold winter and I was very impressed by the fact that Zak the director serviced my call promptly. Arctic’s work in installing the new system was second to none. I have no hesitation in recommending Arctic for a first-rate quality job.
KRS plaster
09:16 01 Aug 19
I did a job alongside this company. Very well organized the owner was happy and the job came up great. Very professional. Look forward to doing more jobs together.
Josh Smith
23:28 26 Feb 19
Great service and workmanship, I highly recommend Zak and the team at Arctic.
Danyel Rydel
08:08 05 Feb 19
Zak and his crew completed a difficult reverse cycle installation in our apartment that several other companies refused to attempt.
